Knowledge Management e modelli strategici in sanità. Una review strutturata della letteratura

Healthcare organizations face a major challenge: delivering more and better public services, while facing fiscal stress, in other term generating public value. Public value has been central in public management research, but recently also Business Model Design scholars have analyzed how healthcare organizations can create value. In order to sharoen research and practice, business model research can fruitfully be combined with knowledge management research. The evolution of KM practices, in fact, is reshaping the traditional way the organizations operate. In this light, the present paper aims at verifying the existence of ad hoc frameworks for public healthcare organizations and their dissemination through a structured literature review. The research shows that a lot has still to be done since the available studies generally consist in uncritical applications of models designed for private companies. The paper also provides some guidelines for future research on few policy indications