In spite of the increasing importance of performance measurement in operations management, few large scale empirical studies concern models, characteristics and indicators of the performance measurement systems (PMSs). Results of a survey conducted in 115 medium and large sized Italian manufacturing firms operating in three main industries are presented. Principal components analysis was carried out with the aim of describing the dimensions and the actual state of these systems. The majority of PMS models are of the ``frustum'' type: the traditional cost performances (the production costs and the productivity) are kept separate from the more innovative non-cost measures (quality, time and flexibility). To make the most of the potentialities of these systems, formalisation and integration with other firm systems are of prime importance, while greater space should be given to the consideration of human resources.

Performance Measurement Systems: Models, Characteristics and Measures

DE TONI, Alberto Felice;TONCHIA, Stefano
2001-01-01

Abstract

In spite of the increasing importance of performance measurement in operations management, few large scale empirical studies concern models, characteristics and indicators of the performance measurement systems (PMSs). Results of a survey conducted in 115 medium and large sized Italian manufacturing firms operating in three main industries are presented. Principal components analysis was carried out with the aim of describing the dimensions and the actual state of these systems. The majority of PMS models are of the ``frustum'' type: the traditional cost performances (the production costs and the productivity) are kept separate from the more innovative non-cost measures (quality, time and flexibility). To make the most of the potentialities of these systems, formalisation and integration with other firm systems are of prime importance, while greater space should be given to the consideration of human resources.
File in questo prodotto:
File Dimensione Formato  
25_De Toni_Tonchia_Performance measurement systems Models charachteristics and mesures_IJOPM_01.pdf

non disponibili

Tipologia: Altro materiale allegato
Licenza: Non pubblico
Dimensione 517.66 kB
Formato Adobe PDF
517.66 kB Adobe PDF   Visualizza/Apri   Richiedi una copia

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11390/674114
Citazioni
  • ???jsp.display-item.citation.pmc??? ND
  • Scopus 285
  • ???jsp.display-item.citation.isi??? 212
social impact