This paper presents an agent-based model for interacting with regional healthcare system services in the Friuli-Venezia Giulia (FVG) region. The model is designed to streamline and automate tasks traditionally managed through human intervention. We showcase its implementation on three key applications: booking medical appointments, identifying available emergency rooms, and performing question-and-answer (Q&A) interactions on medication leaflets. The system leverages autonomous agents to provide real-time responses, aiming to improve the overall performance of healthcare services.
Agent-Based Healthcare Chatbots for Regional System Services: A Case Study in the Friuli-Venezia Giulia Region
Riccardo Lunardi
Primo
;Kevin Roitero
;Michael Soprano
;Paolo Coppola;Vincenzo Della Mea;Stefano Mizzaro
Ultimo
2025-01-01
Abstract
This paper presents an agent-based model for interacting with regional healthcare system services in the Friuli-Venezia Giulia (FVG) region. The model is designed to streamline and automate tasks traditionally managed through human intervention. We showcase its implementation on three key applications: booking medical appointments, identifying available emergency rooms, and performing question-and-answer (Q&A) interactions on medication leaflets. The system leverages autonomous agents to provide real-time responses, aiming to improve the overall performance of healthcare services.File in questo prodotto:
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