Analyses the dimensions of service in the co‐operative buyer‐supplier interaction and presents an interpretative scheme which links some of the basic service management concepts with some critical aspects in the current supply environment. On the basis of the results from a case study of the Zanussi Appliances Company (Electrolux Group), examines the dimensions of service in the co‐operative buyer‐supplier relationship. Discusses the main organizational and operational implications.
Service dimensions in the buyer-supplier relationship: a case study
DE TONI, Alberto Felice;NASSIMBENI, Guido;TONCHIA, Stefano
1994-01-01
Abstract
Analyses the dimensions of service in the co‐operative buyer‐supplier interaction and presents an interpretative scheme which links some of the basic service management concepts with some critical aspects in the current supply environment. On the basis of the results from a case study of the Zanussi Appliances Company (Electrolux Group), examines the dimensions of service in the co‐operative buyer‐supplier relationship. Discusses the main organizational and operational implications.File in questo prodotto:
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